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1. How is the new Springdale Alert system different than what I already signed up for?

The new Springdale Alert system allows residents greater freedom to pick and choose what kind of notifications they want to receive, how they would like to receive them, as well as specify particular times during the day when they would prefer to block any incoming notifications. Residents can also sign up for community alerts based street address, including planning and zoning updates.

2. What is the difference between Notify Me® and Springdale Alert?

Notify Me® is ideal for keeping up with City events, news, bid request and job postings, agendas etc. It is a feature of the website and it allows you to stay up-to-date with information that is posted online. With Notify Me®, you can receive information through email or text only. Springdale Alert, however, is an emergency notification system. It has additional features that ensure you receive notifications concerning severe weather in your area. Through that system, you can also use it to keep up with road and lane closures, and Planning Notifications. With Springdale Alert, you can choose to receive information through text, email, phone and/or TTY/TTD devices.

3. How often will I get alert notifications?

To a large extent, it’s up to you. The number of alerts you receive depends on the types of alerts you sign up for, and how often emergencies happen. For example, you may get many messages each week if you sign up for all the weather alert categories, but you may get severe weather warning alerts far less often.

If you feel you are getting too few or too many alerts, you can adjust your alert settings. You can even customize your alert settings at any time to help adjust the number of alerts you receive; including "quiet times" when you won't receive messages.

4. Will my personal information be kept private?

Yes, The City will not sell your email address or phone number, and they only use this information to send you alert notifications.

5. What types of emergency alerts will I get?

You can control what alerts you get. When you sign up, you will be asked to choose what kind of alerts you want, including:
- Major emergency alerts, like terrorism or natural disasters
- Springdale weather alerts and warnings
- Community information alerts such as road closings and major events
- AMBER alerts

6. How will I get the alerts?

In an emergency situation, an alert will be sent by the Springdale Alert system to inform residents of the situation and may give instructions on how to react. Residents should then promptly follow instructions and continue to keep devices near them if subsequent information follows. Even if a resident is using their electronic device when the alert is issued, the alert should still come through.