Should I Call 911?

Do not call 911 for non-emergency situations or transportation, doing so can divert critical resources from situations which are a matter of life and death.

If you have a non-emergency situation, please contact your primary physician or an urgent care clinic.

If you just need transportation, please call a taxi, use public transportation, or call a friend or relative.

After Calling 911

All 911 calls within Springdale Fire Department's response area are answered at our dispatch center, located at the Springdale Police Department. When you call 911, you will be asked "What is the address of your emergency?" and "Tell me exactly what happened.", this will help them determine your location and whether you need Fire, EMS, or Police assistance.


The dispatcher will ask you where you are calling from and a phone number they may call back at if the connection is lost. You will also be asked if you are calling from a safe place. If you are in an unsafe location, you may be asked to hang up and call back from a safe place, but emergency units will be on the way.

Depending on the emergency, you may be asked a series of questions that will give us very important information. Based on your answers to the questions, you may be given instructions on what to do for a sick or injured patient prior to our arrival.

Stay Calm

It is important for you to be as calm and collected as possible so we can communicate effectively with you. The 911 telephone system provides our dispatchers with the name, address and telephone number of the location you are calling from. The dispatcher will ask you this information anyway to verify that the information is correct.

Know Your Location

If you call 911 from a cellular telephone, the dispatcher will still need the name and number of the caller, and current technology will not tell us your exact location. Therefore, it is important for you to know exactly where you are. It is best to give us a street address or an intersection. If you must give us directions to your location, please give detailed directions from the closest main road or highway.